FAQ
1. Pre-Orders
Q: How do pre-orders work?
A: Pre-orders allow you to secure your favorite Mama Sweats pieces before they officially launch. Simply select your size, add to cart, and complete checkout.
Q: When will my pre-order items ship?
A: Estimated shipping dates will be displayed on each product page. You’ll also receive updates via email once your order has been dispatched.
Q: Can I cancel or change my pre-order?
A: But why would you want too? Seriously though, we can absolutely cancel or change your pre-order as long as it hasn't shipped. Please email us at info@mamasweats.com.
2. Shipping & Delivery
Q: Where do you ship?
A: We ship to Mama's (almost) everywhere!
Q: How long does shipping take?
A: Standard shipping typically takes 7–10 business days. Pre-orders and International orders may have longer delivery times.
Q: How much does shipping cost?
A: Shipping in Australia costs $10 and International Shipping is $20. We offer free shipping on orders over $100 in Australia and $200 Internationally.
3. Sizing & Fit
Q: How do I know what size to order?
A: Our T-shirts and sweatshirts are designed with a slightly relaxed and oversized fit, because let's face it, sometimes what we wear is the only thing relaxed in our life. If you want a more fitted look, we suggest you go down a size.
Q: What if the size I ordered doesn’t fit?
A: We got you Mama! We offer easy exchanges and returns. Just reach out to our team at info@mamasweats.com.
4. Returns & Refunds
Q: What is your return policy?
A: We accept returns for refund or exchange within 14 days of receiving your order. Items must be unworn, unwashed, and in it's original packaging.
Q: How do I start a return?
A: Simply email us at info@mamasweats.com with your order details, and we’ll guide you through the process.
5. Care Instructions
Q: How do I care for my Mama Sweats apparel?
A: If you have time to sort your washing, follow the care instructions below, if you don't, just chuck it in the wash and hope for the best - reach out to us if it doesn't hold up!
- Machine wash at 30°C
- Do not bleach
- Tumble dry on low heat
- Iron on low, avoiding the print
- Do not dry clean
6. Payments & Discounts
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and other secure payment methods listed at checkout.
Q: Do you offer discounts or promo codes?
A: Absolutely from time to time! Follow us on social media platforms and sign up for our email newsletter to receive exclusive deals and discounts.
7. Contact Us
Q: How can I reach customer support?
A: You can email us anytime at info@mamasweats.com.
Q: Do you have social media channels?
A: Yes! Follow us on:
- Instagram: @officialmamasweats
- Facebook: facebook.com/mamasweats
Can’t find what you’re looking for?
Reach out to us directly at info@mamsweats or hit us up on facebook or insta and we’ll be happy to assist! 🖤